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Understand Your Rights Before You Play

Using a88 means you agree to the terms set out on this page. Access to our platform depends on your local law and eligible regions — if online gaming is restricted where you are, these terms govern how we handle your account, your data…

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket payment termsData handling and retentionContact rights
a88 Understand Your Rights Before You Play
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to dispute a transaction, our support team handles legal and account queries directly. Reach us through any of the channels below — we respond in English and can assist with bKash, Nagad, and Rocket payment disputes as well as account closure requests.

Live Chat Open the chat window from any page on a88. Available for account, payment, and legal queries during our support hours.
Email Support Send your legal or data request to our support address. Include your registered mobile number and the nature of your query for a faster response.
Account Help Centre Log in to your account and navigate to Help for self-service options including transaction history, account status, and data download requests.
HOW WE HANDLE DATA

Data, Cookies, Security and Your Account

We collect only what we need to run your account and process payments. Here is how we handle the key areas that affect you directly.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a copy at any time via support.

Cookies

We use cookies to keep you logged in, remember your device, and measure how the site performs. You can manage cookie preferences from your browser settings at any time.

Account Security

Your account is protected by OTP verification on login. If you notice unusual activity, change your password immediately and contact support to flag the account for review.

Data Requests and Changes

To update your registered mobile number, request data deletion, or ask what we hold on you, contact support with your account details. We respond within a reasonable timeframe.

Common Legal and Account Questions

These are the questions we hear most often about our terms, your rights, and how we manage accounts and data.

Access depends on your local law and eligible regions. If online gaming is permitted where you are located, you may open an account and use our platform under these terms.

Any verified balance is returned to the payment method used for your last deposit — bKash, Nagad, or Rocket. We initiate the return after account closure is confirmed and identity is verified.

Contact support via live chat or email with your registered mobile number. We will confirm your identity and provide your data within a reasonable period as required by applicable rules.

We may update terms at any time. Changes are posted here with a revision date. Continuing to use your account after a change means you accept the updated version.

You must be of legal age in your jurisdiction to hold an account. Accounts found to belong to underage holders are closed and any balance is returned through the original payment channel.

Reach our support team via live chat or email. Provide your account details and the transaction reference. We review disputes and respond with our findings within a reasonable timeframe.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.