Reference

How a88 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use a88, how we use it, and what rights you have over it. Access and use of this platform depends on your local law and eligible regions.

Data you controlSecure account storageLocal payment privacyClear contact path
a88 How a88 Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Email Support Send your data request or privacy question to our support email. We respond to privacy queries within a reasonable timeframe and confirm receipt of every request.
Live Chat Open the chat window from any page on a88. Our team can walk you through how to access your account data or submit a deletion request directly.
Account Settings Some data preferences — like communication opt-outs — can be managed directly from your account settings without contacting support at all.
DATA HANDLING PRACTICE

How We Protect and Manage Your Data

Account Security Your account is protected with password hashing and session tokens. We flag logins from new devices and send a verification step before access is granted to your wallet.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the consent banner on your first visit.
Data Retention We keep your account data while your account is open. If you close your account, we retain only what applicable law requires and delete the rest on a rolling schedule.
Requesting Changes To access, correct, or delete your personal data, contact our support team via live chat or email. We verify your identity before processing any data change request.

Privacy Questions Answered

We collect your name, email address, phone number, and the payment method details you use — such as your bKash or Nagad wallet number — to verify your identity and process deposits.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your personal information to advertisers or unrelated third parties.

Contact our support team via live chat or email with your account details. We verify your identity first, then provide a summary of the data we hold on your account.

Yes. Submit a deletion request through live chat or email. We will remove your data except for records we are required to keep under applicable law, and confirm once the process is complete.

Payment data is transmitted over encrypted connections. We store only the transaction reference and wallet identifier — never your full PIN or mobile banking credentials.

This policy applies to all accounts on a88. Access to the platform and the rights available to you depend on your local law and the eligible regions where the service operates.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.