Reference

Terms That Govern Your a88 Account

These terms set out what you agree to when you open and use an account with us. Access to a88 depends on your local law and eligible region — read these conditions before you start.

Account eligibility rulesWallet and payment termsBangladesh access conditionsLive casino and slots

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HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data only as long as it is needed for the purpose it was collected — typically for the duration of your account and any legally required period after closure. Account security relies on the mobile number you register; any OTP sent to that number is the verification step for login and withdrawals. If you believe your account has been accessed without your permission, contact us immediately through live chat so we can freeze it while we investigate.

Data Retention

We hold your account records for the period required by applicable law and delete them once that period ends.

Account Security

Your registered mobile number is the key to your account. Keep it current and never share OTP codes with anyone.

Wallet Verification

Before your first withdrawal, we match your bKash, Nagad, or Rocket number against the name on your account.

Change Requests

To update your registered details or request account closure, contact support through live chat or email with your account ID.

What These Terms Cover

a88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on a88, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We may update these conditions at any time; continued use of your account after a change means you accept the revised

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terms. Your account is personal — you may not share login credentials or allow another person to operate it on your behalf. All deposits and withdrawals processed through bKash, Nagad, or Rocket must come from a wallet registered in your own name. We reserve the right
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to request identity verification before processing any withdrawal, and we may suspend an account while that check is in progress. Funds held in your account wallet are not interest-bearing and are not covered by any deposit protection scheme. We may close an account and return the
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remaining balance if we find that the account was opened or used in breach of these terms. Availability of any feature, game, or payment method depends on your location and applicable local law. If a rule in these terms conflicts with the law of your jurisdiction,
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the local law applies to that rule only; the rest of the terms remain in force.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account, our support team is available through the channels below. For wallet-related queries — including bKash, Nagad, or Rocket transaction disputes — have your transaction reference ready before you get in touch.

Live Chat Open the chat window from any page on a88 to reach an agent directly about account or terms queries.

Email Support Send a detailed message to our support address for written responses on account eligibility or terms disputes.

Help Centre Browse the help centre for answers on account rules, wallet verification steps, and access conditions.

Common Questions About These Terms

Below are the questions we hear most often about account rules, eligibility, and how these terms apply to your use of a88.

Account eligibility depends on your local law and the region you are accessing from. You must meet the age and legal requirements that apply in your jurisdiction before opening an account.

No. All wallet transactions — bKash, Nagad, and Rocket — must come from a wallet registered in your own name. Mismatched wallets may result in a withdrawal hold or account review.

We will notify you of material changes through your registered contact. Continuing to use your account after the update takes effect means you accept the revised terms.

Contact our support team via live chat or email with your account ID. We will confirm what data we hold and provide it within the timeframe required by applicable law.

Accounts may be suspended during identity verification, if we detect a breach of these terms, or if a wallet name does not match your registered profile. We will contact you to resolve it.

The same terms apply across all regions, but access to specific features depends on local law where you are. Players in Dhaka and elsewhere should check that their use complies with local regulations.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoA88 Banking InfoA88 Glossary AccountRegister

Terms That Govern Your a88 Account

How We Handle Your Account and Data

Data Retention

Account Security

Wallet Verification

Change Requests

Contact Us About These Terms

Common Questions About These Terms

01 Who can open an account on a88?

02 Can I use someone else's bKash or Nagad to deposit?

03 What happens if a88 updates these terms?

04 How do I request a copy of my account data?

05 What can cause my account to be suspended?

06 Are these terms different for players in Dhaka compared to other regions?

Terms & Conditions

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